By Cameron Abbott, Michelle Aggromito and Alyssia Totham
The
Australian Competition and Consumer Commission (ACCC) is taking on Australia’s
largest online health marketplace, HealthEngine. In return for a fee,
HealthEngine provided without adequate disclosure, patient information to nine private
health insurance brokers.
The
MedTech platform functions as an online booking service for many health care
providers Australia-wide. During the booking process, HealthEngine would ask
users two additional questions. Firstly, they would ask if the user had private
health insurance. Secondly, they would ask if the user would like to be
contacted with health insurance comparison information. By clicking ‘Yes’ to
the second question, users had their personal information transferred to health
insurance brokers. This information comprised the user’s name, contact details,
date of birth and private health care status.
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